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Harry

    Minimising errors and increasing confidence with WELL core skills training

    WELL training provided to a Certificate III in Automotive first year apprentice, specialising in spray painting and body repairs

  1. What was holding your business back?

    We needed all employees to be able to accurately complete timesheets and to write workplace job reports so that customers are billed correctly for the work that has been completed. Constant mistakes and supervisory time fixing errors by the apprentice were costing the business time and money and putting the apprentice’s job in jeopardy.

  2. How did W&T help you reach your vision?

    Work & Training told us about Workplace English Language and Literacy (WELL) training, which they expertly delivered to our apprentice to develop the specific skills he needed to complete daily work reports and timesheets. As well as this, the training focused on increasing his reading skills to improve his trade vocabulary and his ability to complete off-the-job training.

  3. What was the outcome?

    The training assisted the apprentice in improving the two core skills of numeracy and writing, as well as being able to complete all aspects of his job satisfactorily. Now other staff members don’t have to worry about fixing his mistakes, giving us more time to focus on other aspects of our work. Our apprentice also has more confidence to complete the training and tasks that are part of his job, so everything is flowing more smoothly in the workplace.